ORO racks inc.

Refund & Cancellation Policy

Returns

We want you to be completely satisfied with your ORO Racks gear. If you’re not, here’s how we handle returns:

• Return Eligibility: Products may be returned within 14 days of the original purchase date. Items must be unused, in new, resalable condition, and include original packaging, hardware, and accessories.
• Exclusions: Built-to-order or customized items are not eligible for return. Items returned without prior authorization will not be accepted or refunded.

Refunds & Deductions

• We do not charge a restocking fee on eligible returns.
• The original shipping cost (which is included in your order at no charge) will be deducted from your refund.
• Items returned in used, damaged, or incomplete condition may be subject to a repackaging/damage fee of up to 30%.

Note on Processing Fees:
If you paid by credit card or through a payment provider like PayPal, please note that payment processing fees are non-refundable. These fees (typically 2.9%–3.5%) are retained by the payment processor and will be deducted from your refund.

Return Shipping

• Return shipping is the customer’s responsibility.
• We recommend using insured and trackable shipping, especially for items over $100.
• ORO Racks is not responsible for items that are damaged or lost during return transit.

Return Process

1. Email us at info@ororacks.ca to request return authorization.
2. We’ll provide return instructions and a shipping address.
3. Include a copy of your original order confirmation in the return package.
4. Refunds are typically processed within 7–14 business days of receiving your return.

Cancellations

• Orders may be cancelled for a full refund if cancelled on the same calendar day.
• Orders cancelled after that day may be subject to a cancellation fee of up to 20%, particularly if materials were already ordered or cut.
• If a shipping label has already been generated, the order cannot be cancelled and must go through the return process after delivery.
• Shipping/processing delays do not qualify for cancellation. We’ll keep you informed if anything changes.